Delivery Information

We offer free of charge delivery for all orders over £20 placed via this website with a UK delivery address. For orders under £20 delivery is charged at £2.99. You can also pay for express shipping at £3.99.

For all orders outside of the UK there is a flat rate charge of £5.00 for shipping. 

Every order you make is discretion assured – that means unmarked packaging and your credit card statement will show a discreet vendor name.

Please note, express shipping is not available during Seasonal Periods such as but not limited to Christmas and New Year. We apologise for any inconvenience this may cause.

Please note, typically orders placed before 2pm Monday-Friday will be dispatched that day. Orders received after 2pm or on weekends will be dispatched the next working day.

Delivery will take between 2 - 5 working days to UK addresses. Please allow more time for delivery outside of the UK. If you select express shipping your delivery will arrive within 2 working days. 

Should your order be delayed at all, please do not hesitate to contact our customer service department on sales@pasante.com

Returns Information

At Pasante Healthcare Ltd., we always aim for our products to reach you in perfect condition.

If you are not 100% satisfied with your purchase, you can return your order within 30 days from the original purchase date and get a full refund. 

When returning the product please note it must not have been used and must be returned in the state you received the product and be returned in the original packaging. Please also email sales@pasante.com to confirm that you are returning an item to us. We will only issue a refund upon receipt of the product, unused, in its original packaging. 

If for whatever reason you're not happy with your purchase please visit the Contact Us page to contact our customer service team who will be happy to help.  

Payment Information

We appreciate that discretion is key when ordering a product of this type. On your bank statement you will simply see SP* PHL WEBSITE ORDER and then Pasante Healthcare Ltd telephone number should you have any issues with your order.